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Ethics and Compliance

RUSAN’s Ethics & Compliance Program ensures that integrity and accountability are embedded across all operations. It promotes ethical behavior, proactive risk management, and long‑term sustainability, guiding employees and partners to act responsibly and uphold trust in every decision.

At Rusan Pharma, culture and ethical decision making are at the heart of our purpose. We are committed to fostering a workplace built on integrity, accountability, and respect, ensuring that ethical conduct is embedded across all levels of the organization.

Integrity is a cornerstone of our Company Values and is reflected in how we operate globally. Every employee, contractor, and partner is responsible for acting with honesty and fairness, while our leaders are accountable for proactive risk management and for prioritizing a culture of ethics above short term business gains.

We reinforce accountability by integrating ethics and compliance into performance evaluations, leadership assessments, and operational reviews. Our integrity culture is measured regularly through surveys, audits, and feedback loops, ensuring continuous improvement and transparency.

1.1. Compliance Direct

Rusan Compliance can be contacted directly in any of the following ways:

  • Phone: +91 (0)22 4238 3000, +91 (0)22 2868 2515
  • Secure Fax: +91 (0) 22 2868 9056
  • Mail Addressed To: Human Resources
    Subject: “Protected Disclosure under Rusan Pharma Whistle Blower Policy – Confidential”
    Full Address: 58-D, Government Industrial Estate, Charkop, Kandivali (West), Mumbai – 400 067, Maharashtra, India.

1.2. Compliance Helpline

Rusan’s publicly available Compliance Helpline allows colleagues, suppliers, customers, and other third parties to report a concern or get information or advice anonymously (where permitted by law). The Helpline is operated by specially trained third-party representatives and can be reached by phone or online, 24 hours a day, every day.

1.3. Office of the Ombudsman

The Ombudsman at Rusan Pharma serves as an independent, neutral, and trusted resource to support employees and stakeholders in raising concerns, seeking guidance, and ensuring ethical conduct across the organization. The Ombudsman operates with impartiality, confidentiality, and authority, ensuring that disclosures are handled fairly and without retaliation.

The Ombuds will:

  • Guidance & Information: Provide advice on policies, procedures, and compliance expectations.
  • Independence & Authority: Act independently, access records and experts, protected from retaliation.
  • Intake & Triage: Receive and log disclosures, listen to concerns, decide on formal inquiries.
  • Investigation Oversight: Appoint and supervise investigators; ensure impartial and timely fact‑finding.
  • Confidentiality: Safeguard identities, case materials and maintains confidentiality*; share only on a need‑to‑know basis or as required by law.
  • Remediation & Escalation: Recommend corrective actions and escalate serious matters to the Board.
  • Reporting: Provide anonymised summaries and metrics to governance bodies; support audits.
  • Fairness: Remain neutral, ensure subjects can respond, prevent retaliation, and manage conflicts of interest.

*Conversations with the Ombuds are confidential except where the Ombuds determines that there appears to be an imminent risk of serious harm.

Contact the Office of the Ombudsman at:

  • Mail Addressed To: The Ombudsman
    Subject: “Protected Disclosure under Rusan Pharma Whistle Blower Policy – Confidential”
    Full Address: 58-D, Government Industrial Estate, Charkop, Kandivali (West), Mumbai – 400 067, Maharashtra, India.

Rusan Pharma’s Ethics & Compliance Program is supported by best in class policies and procedures that set clear expectations for ethical conduct and regulatory compliance. These written frameworks establish the company’s standards of integrity, provide practical guidance to employees and partners, and help prevent non compliance across our global operations.

Our policies are designed to:

  • Define Rusan’s ethical norms and compliance obligations.
  • Reduce risks identified through structured risk assessments.
  • Ensure clarity, accessibility, and consistency across all sites and functions.
  • Promote accountability through comprehensive, principles‑based guidance.

To make compliance practical and effective, we emphasize accessibility by providing colleagues with user‑friendly resources, searchable online tools, and training modules. This ensures that every employee can easily understand, apply, and uphold Rusan’s standards in their daily work.

2.1. Code of Conduct

Rusan Pharma’s Green Book establishes the ethical, legal, and compliance standards expected of all employees, officers, directors, contractors, and partners. It defines our mission, vision, and values, and sets governance pillars across ESG, quality, pharmacovigilance, marketing, IT, trade compliance, and workplace culture. The Code outlines clear responsibilities for financial integrity, conflicts of interest, anti‑bribery, anti‑money laundering, fair competition, product quality, data protection, and human rights. It emphasizes accountability, transparency, and patient safety, supported by whistleblower protections, non‑retaliation safeguards, and structured reporting channels. Every individual at Rusan is required to read, understand, and adhere to the Code, ensuring that integrity, compliance, and responsibility guide all decisions and actions across global operations.

Download Rusan’s Green Book (Code of Conduct)

Note: This policy is subject to regular monitoring and evaluation.

2.2. Rusan Policies

Rusan’s Ethics & Compliance training program ensures that all employees, managers, officers, and board members understand and consistently uphold our standards of integrity. The program is designed to be learner‑centric and risk‑based, using live, virtual, and online formats tailored to roles and responsibilities. Scenario‑based materials make training practical, engaging, and relevant to everyday decision‑making.

Our online modules leverage modern instructional design and technology, supported by analytics to measure effectiveness and retention. Each learning experience emphasizes why compliance matters, reinforces Rusan’s values of Integrity, Quality, Innovation, Responsibility, and Sustainability, and highlights the importance of ethical culture in achieving our mission.

Training is mandatory for all employees upon joining and is refreshed regularly. The Board of Directors also participates in Code of Conduct training to ensure governance alignment. In addition, specialized training is provided on key topics such as responsible marketing, anti bribery and anti corruption, privacy, workplace conduct, diversity and inclusion, product quality, safety, and adverse event reporting.

To strengthen awareness, Rusan supplements training with targeted communications, leadership messages, compliance campaigns, and creative use of digital media. These reinforce ethical behaviour, highlight the importance of speaking up, and ensure that integrity remains central to our culture.

Rusan Pharma treats all reports of suspected or actual violations of company policy or applicable law with the utmost seriousness. Our objective is to respond promptly, assess concerns thoroughly, and address potential misconduct at the earliest stage to protect patients, employees, and stakeholders.

Every referable compliance issue, whether significant potential, suspected, or confirmed, is investigated impartially under the oversight of the Ombudsperson and Audit Committee. Where violations are substantiated, appropriate disciplinary measures are taken, ranging from counselling and warnings to termination or referral to regulators. Root cause analysis is conducted to prevent recurrence, and corrective and preventive actions are implemented in collaboration with accountable stakeholders.

Serious matters are escalated to senior governance bodies, including the Audit Committee and the Board, ensuring transparency, accountability, and continuous improvement. Investigations are conducted confidentially, with protections against retaliation, and outcomes are monitored until corrective measures are fully implemented.

Our Office

Rusan Pharma Ltd
58-D, Government Industrial Estate,
Charkop, Kandivali (West),
Mumbai - 400 067
Maharashtra. India

+91 (0)22 4238 3000, +91 (0)22 2868 2515

+91 (0) 22 2868 9056

http://www.rusanpharma.com

enquiry@rusanpharma.com

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